Collections Team

The collections team is responsible for building relationships and communicating with hotels to maximize receivable recoveries. The collections process begins when a booking has reached a point in time where the commission payment has not been reconciled. Depending on the hotels preferred method of communication, dunning notices are sent via fax, email, or electronic file. If payment has not been reconciled after 2 attempts, then a phone call is made to the hotel on behalf of the agency. The goal of our fully integrated collection system is to maintain accurate records and documentation of accounts in order to effectively track the lifecycle of a booking and payment.