Omega World Travel Deepens Client Relationships and Increases Cash Flow with CTS

Ranked by Business Travel News as the third largest travel management company in the U.S., Omega World Travel provides travel solutions and personalized service at 200 locations worldwide.

Omega World Travel found that the expense of dunning and collecting unpaid hotel commissions was frequently greater than the actual commissions collected. Yet some corporate clients had contracts requiring commissions to be rebated to them – in exchange for fees charged by Omega World Travel. Furthermore, for those commissions that were collected, some checks were sent to the various branch offices while others ended up at the corporate accounts receivable department.

Facing a lack of credible “booking versus consumed stay information,” not to mention demanding clients, Omega World Travel turned to CTS to improve its processes and provide accurate and actionable data.

CTS quickly helped Omega World Travel lower its cost to process and collect hotel commissions. At the same time, Omega World Travel could finally generate accurate and dependable data that helped it deepen customer relationships. From a cash flow standpoint, Omega World Travel recovered more in commission dollars than the fees paid to CTS.